We want our customers to be confident in their choice and not doubt that a purchased item will last for a long time. By purchasing clothes from SHU, you receive an official warranty, the duration of which depends on the category of the product. At the same time, we are always ready and open for communication. Even if a manufacturing defect shows up after the expiration of the warranty period, we will accept the item for a free repair. This allows us to extend the life of clothes and to build trust with our customers.
If the damage of the product is caused by an accident, we can always offer tailoring services. We have additional accessories and other components for each model. If there are no original components, we will offer alternative solutions. During the repair of winter clothes, we offer models from current collections for a temporary replacement.
In 2021, we want to open our own atelier and offer cleaning services, which will significantly increase the life of the items you purchase.